Frequently Asked Questions

Everything you need to know about shopping with The Traders.

What is the standard shipping timeframe?

We offer domestic shipping within 3-5 business days and international shipping within 7-14 business days. Tracking information is sent via email as soon as your order leaves our warehouse.

What is your return and exchange policy?

We accept returns for unworn items with original tags within 30 days of delivery. Exchanges are free of charge, while a small processing fee may apply to standard refunds.

How do I know which size will fit me best?

Every product page features a detailed sizing guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Are The Traders' products ethically sourced?

Yes, we are committed to sustainable fashion. We partner only with manufacturers who adhere to fair labor practices and utilize eco-friendly materials whenever possible.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.